ACSA & Airport Services

Contact OR Tambo Airport

Direct phone numbers, email addresses and postal details for every department at OR Tambo International Airport — from the ACSA helpdesk to flight information, parking, police, medical and customs.

ACSA Departments

Airport Contact Directory

All phone numbers below connect directly to departments at OR Tambo International Airport, operated by Airports Company South Africa (ACSA).

ACSA Helpdesk

General Enquiries

The main point of contact for all general airport enquiries — directions, facilities, terminal information, lost property and passenger assistance.

+27 (0)11 921 6262
[email protected]

Flight Information

Arrivals & Departures

Real-time departure and arrival information, gate changes, flight delays and schedule enquiries for all airlines operating at OR Tambo.

+27 (0)11 727 7888
086 727 7888 (local)

ACSA Main Switchboard

Corporate & Administration

The central ACSA switchboard for corporate enquiries, media requests, airline services, business opportunities and general administration.

+27 (0)11 921 6773
+27 (0)11 921 6242 (alt)

Parking Management

Zones P1–P11

Parking rates, pre-booking assistance, lost tickets, bay availability, shuttle services between remote parking zones and the terminal.

+27 (0)11 921 6091
airports.co.za/parking

Parking Shuttle Service

P3 / P4 / P5 Transfer

Free shuttle bus running every 15 minutes between remote parking zones (P3, P4, P5) and the terminal. Contact for route and schedule enquiries.

+27 (0)11 391 3699

Airport Medical Clinic

24-Hour Medical Services

On-site medical facility available 24 hours a day, 7 days a week. Emergency treatment, travel vaccinations, prescriptions and medical certificates.

+27 (0)11 921 6039
+27 (0)11 921 6609 (alt)

SAPS Airport Police

South African Police Service

On-site police station for crime reporting, theft, lost documents and emergency assistance. Located within the terminal precinct. Available 24/7.

+27 (0)11 977 5511
10111 (SAPS Emergency)

SARS Customs

South African Revenue Service

Customs declarations, duty-free allowances, import regulations, currency declaration requirements and traveller's rebate enquiries.

0800 00 7277 (toll-free)
sars.gov.za

Lost Property Office

Items Lost in Terminal

For items lost inside the airport terminal, contact the ACSA helpdesk. For items left on an aircraft, contact your airline directly — ACSA does not handle on-board lost property.

+27 (0)11 921 6262 (ACSA Helpdesk)
Please note: Phone numbers and email addresses listed on this page are sourced from publicly available ACSA and government directories and may change without notice. Always verify contact details directly with ACSA at airports.co.za before relying on them. This is an independent guide — not an official ACSA website.

Physical & Postal Address

Airport Location

Physical Address

OR Tambo International Airport
1 Jones Road
Kempton Park
Gauteng, 1632
South Africa

Postal Address

Private Bag X1
OR Tambo International Airport
1627
South Africa

ACSA Head Office

Western Precinct, Aviation Park
1 Jones Road, OR Tambo International Airport
Tel: +27 (0)11 723 1400
Fax: +27 (0)11 453 9353

Visit Official ACSA Website →

In Case of Emergency

Emergency Numbers

Police Emergency
10111
Ambulance
10177
Airport Helpdesk
921 6262
Airport Clinic
921 6039
Tip: Save the ACSA Helpdesk number (+27 11 921 6262) in your phone before arriving at OR Tambo. It's the single best number for general assistance with anything inside the airport — lost property, directions, wheelchair assistance, terminal information and passenger support.

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